@article{an-overview-of-omnichannel-interaction-in-health-care-services-2023, title={{An Overview of Omnichannel Interaction in Health Care Services}}, author={Ailton Moreira and Carlos Manuel Ferreira Alves and José Machado and Manuel Filipe Santos}, year=2023, doi=10.1016/j.mcpdig.2023.03.002, }